FREQUENTLY ASKED QUESTIONS
What makes your counseling different than others?
At Restoration Place Counseling, our counselors blend proven psychological principles with a biblical worldview to offer counseling and support to our clients. Our priority goal is to journey with our clients through a process of healing and restoration that allows them to fully accept and experience God’s unconditional love and find freedom from life-crippling issues that inhibit them from reaching their full potential.
- Professional Counseling: All counselors at RPC are master’s level (or higher) licensed clinicians in the counseling or marriage and family fields. A variety of evidence-based theoretical approaches, such as Cognitive Behavioral, DBT, Solution-Focused, Expressive/Art Therapy, Narrative Therapy, and Emotion-Focused Therapy for Couples are utilized by our clinicians to support clients in their growth and recovery from current and/or long-standing presenting issues.
- Christ-centered Counseling: Above all, RPC counselors approach every client from a Biblical worldview and incorporate essentials, such as prayer, Scripture, and an eternal perspective into the therapeutic process. We believe and trust that God is the One who has the power to change the human heart. We see ourselves not as the creator of change, but as instruments in the hands of the One who can create change superior to anything a counselor or client could ask or imagine. All RPC Board and Staff sign a Statement of Faith and support our Counseling Philosophy.
Do I have to be a Christian to use your services?
RPC’s services are available to everyone. Although we work from a biblical worldview, our approach is to meet each client wherever she is in all areas of life. No organized religious denomination will be imposed on a client by your counselor or by RPC in general, nor will anyone be denied service based on her religious beliefs.
How does someone make an appointment?
Call 336-542-2060 ext. 109. All new referral calls will be returned in 24 business hours or less.
How long do I have to wait to see someone?
Our goal is to schedule you within one to two weeks of your initial call. During some seasons, the wait may be longer.
How much does a one-on-one counseling session cost?
All fees are based on annual household income, ranging from $25 per session to $120 per session. It is our mission to provide counseling at the lowest possible rates so that everyone may receive the help they need. Sessions are 55-minutes long.
Do you offer evening appointments?
Yes, there are options of evening appointments. These options are, however, limited.
Do you take insurance or Medicaid?
We are an in-network provider for Blue Cross Blue Shield, Cigna, United Healthcare, and Carolina Behavioral Health Alliance and will submit claims on behalf of our clients. We do not accept any form of Medicaid or Medicare.
What can I expect counseling to be like?
Counseling includes your active involvement as well as efforts to change your thoughts, feelings, and behaviors. You will have to work both in and out of the counseling session to gain the insight needed to succeed. There are no instant, painless, or passive cures. There are no “magic pills.” Instead there will be homework assignments, exercises, writing journals, and perhaps other projects. Most likely, you will have to work on significant relationships and make long-term efforts. Sometimes change will be easy and swift, but more often it will be slow, deliberate, and intentional.
It is important for you to understand that there are both benefits and risks associated with counseling and therapy. Risks might include initially experiencing uncomfortable levels of feelings like sadness, guilt, anxiety, anger or frustration, or having difficulties with other people. Some changes may lead to what at first seems to be worsening circumstances or even losses. Our hope and prayer for you is that you will persevere through the pain and experience the liberating joy waiting for you on the other side of the process.
Can I be assured that all information shared in counseling will be kept confidential?
In order to provide you with a trusting therapeutic environment, RPC will maintain confidentiality of our communication. This means that what you share is private and protected by law, and only under certain legal obligations or at your written consent is RPC able to disclose this privileged information. All communication, including diagnosis and treatment planning, becomes part of your permanent clinical record that is kept in a secure location at RPC. You have the right to request a copy of your record, and this request must be made in writing. In the case of unforeseen circumstances such as death or incapacitation, your files will remain held securely and confidentially by RPC.
The following are exceptions to confidentiality: (1) if you disclose that you intend to harm yourself or someone else; (2) if your counselor determines that you are a danger to yourself or someone else; (3) if information is revealed about alleged child, elder, or disabled adult abuse, even if suspected by a third party; (4) if your records are ordered from me by a court of law or if you subpoena your records; and, (5) if you take legal action against RPC, you forfeit your right to confidentiality. If you wish to contest the disclosure of your records under these (4, 5) circumstances, you may do so in writing within ten (10) days of our office receiving notice of the records request.