Payment for Services:
All payments, including co-pays and/or deductibles, are due at the beginning of each session. If payment is not made at that time, your session will be rescheduled . Fees are payable by cash, check or major credit card. There is a convenience fee of $2.00 for all credit card payments.
Counseling fees are based on a Sliding Scale depending on Annual Household Income (AHI). It is our desire to make sure that your sessions are affordable to you. For individual, couple, or family therapy, the scale ranges from $25 to $120 per session with licensed therapists.
Clients using the Sliding Scale are required to provide proof of total Annual Household Income (AHI) in order to determine their placement on the sliding scale of fees. Clients who do not provide current AHI by their 2nd appointment will be subject to our standard counseling rate of $120/session. AHI includes all adults living within the home who contribute to household expenses. Acceptable forms of AHI include: current year tax return, W-2, paystub, letter from employer, self-employment ledger, and letter from government agency for unemployment benefits.
We are an in-network provider for BlueCross BlueShield, United Healthcare, Carolina Behavioral Health Alliance and Cigna and will submit claims on your behalf.* You are responsible for knowing your coverage, including knowledge of co-pay, annual deductibles and coinsurance amounts. If insurance fails to pay or denies your claim, you will be responsible for the full session payment of the total allowable amount contracted and set by the insurance company.
Although we are not in-network with any other insurance plan/provider at this time, we can provide you with a receipt for you to submit to your insurance company for direct reimbursement.
*Note: We do not accept Medicaid/Medicare or BCBS as a secondary insurance.
Fees for No-Show or Late-Cancelled Appointments:
It is our policy to require 24 business hours notification for any cancellation or rescheduling of appointments. All clients not adhering to this policy will be charged a fee of $40 for each no show or late-cancelled appointment, regardless of their sliding scale fee or insurance coverage. Insurance does not pay for missed or late cancelled appointments; therefore, the client will be responsible for the full amount of this fee.
All clients are required to have a current credit card on file. Card will be automatically charged for no shows and late cancels unless otherwise paid within the allotted time frame. Email and text reminders are a courtesy only. It is the client’s responsibility to attend all scheduled appointments. Lack of receipt of either of these reminders does not excuse a late cancellation or no-show as RPC cannot guarantee delivery of such reminders.