Regular, consistent attendance and participation are required in order for the therapeutic process to work.
Once a therapy session is scheduled, that time slot is reserved specifically for you. As an RPC client, we expect you to attend sessions scheduled by your therapist except in the event of sickness or emergency.
In the event of sickness or emergency, we require cancellation to be made at least 24 hours in advance to the scheduled appointment. Although 24 hours is the minimum, if you need to cancel or reschedule, please give as much notice as possible to your therapist.
Please note that No-Show Absences or Late Cancellations (less than 24 business hours notice for absence) for all clients will be subject to a fee of $40. This will be charged to your credit card on file and must be paid prior to scheduling the next appointment with your counselor. Three no-show absences or late cancellations during a two-month (60 day) period or two consecutive no-contact absences or late cancellations will result in discharge from our practice. We can assist you with referrals to other agencies should this event occur.
We will automatically discontinue services for clients who are inactive (without a kept appointment) for a period of 90 days. If extenuating circumstances are preventing you from attending your counseling sessions, please be sure to communicate with your counselor.
Lack of receipt of text or email appointment reminders does not excuse a late cancellation or no-show as RPC cannot guarantee delivery of such reminders.
If you have a question about our attendance policy, please do not hesitate to call our offices @ 336-542-2060.