Online counseling, or teletherapy, offers mental health treatment by a licensed clinician through a secure, HIPAA-compliant video connection.

Benefits of Online Counseling

  • Online counseling removes many of the barriers of in-person therapy, such as a client’s lack of transportation, access to affordable or available childcare, geographical location of office, or physical needs/disabilities.
  • Clients can participate in treatment during inclement weather conditions or mild illnesses.

Limitations of Online Counseling

  • Technology failures can impact the quality of counseling sessions. As well, there are always risks with electronic communication, no matter the security measures taken by each participant.
  • It is more difficult to observe and interpret nonverbal cues during therapist and client interactions.
  • Clients who feel unsafe or lack privacy at home may find teletherapy less effective, thus censoring themselves or disclosing less.
  • Some insurance companies do not include online counseling/telehealth as part of their mental health benefits.

Online Counseling at RPC

  • We still consider in-person therapy the “gold standard” and encourage clients to visit our offices for their sessions. However, we provide online sessions through the video portal of our HIPPA-compliant, secure practice management software.
  • Our clinical staff is only able to provide online counseling services to clients located in North Carolina where we hold valid licenses as mental health professionals.
  • Online counseling may not be the most effective form of treatment for certain individuals or presenting problems. If it is believed the client would benefit from another form of service (e.g. face-to-face sessions) or another provider, an appropriate recommendation will be made.
  • To participate in Online Counseling, clients must have a secure internet connection, a private place to talk, and access to a phone, computer, or tablet.